We listen to our valued customers, especially if there is room for improvement. Upon departing from the marina, you will receive an online comment form to complete. Below are some of the recent highlights from this comment form.
"Awesome stop. Just wished we could have spent more time in Charleston. Keep up the good work & keeping it "crew" frendly. Will see you all on the way South." —Shawn B
"This is one of our favorite stops, we love the location of the marina and the charm of the town. The van is the best service you can provide for us boaters."
"Staff attitude was high on my list of good impressions. Next came the cleanliness of the rest rooms and showers."
"David Rogers was most helpful and accommodating during our stay!"
"We used The City Boatyard for repairs to our engine. The mechanic was MOST helpful and thorough. Engine has been working flawlessly ever since."
"You guys ROCK ! I just want to spend more time with you all."
"Everyone is very nice and accommodating. You have a first class facility. It is always a pleasure to see Robert's smiling face. He is a great asset to your operation."
"The staff and facility at City Marina is simply exceptional! I'd like to thank each and every person there for making my winter stay perfect! Stay well and be happy!" —Bill J.
"I am on the Great Loop, probably a one time visit. Good experience, and will pass the info on to other loopers."
"The best marina I have ever been in. Both coasts, Pacific and Atlantic."
"Everyone was pleasant and very helpful."
"We were treated as well in our 27' cruiser as if we were in a megayacht. As one who has cruised from NYC to Key West, I can't say that this is always the case."
"We enjoyed our stay at your marina, the town and especially the courtesy van."
"This was my first time staying at a marina and everything was so easy. The facility was very clean, the customer service and dock hands very cordial and helpful. Had a great stay."
"We were spoiled by the boat pump-out service. Wish more marinas offered this. We also loved the webcam- more for the enjoyment of family seeing where we were (Skype without the headset)."
"This is our 2nd visit with you and both times the service and staff were great!! Would not think of docking with anyone but you. We came in on a pontoon boat and were treated as if we were just as important as a big yacht. Keep up the great work and keep Bennett, he was very polite and friendly!! We will back next year!!"
"Keep up the great work!"
"Dock and office staff were very courteous, accommodating and efficient. Good crew!"
"We came in at 5am, so called 'security guard' did not fit the bill. He was awesome, knew how to use a radio, met us at end of dock with flashlight to show us in, then put his light on hull of other boats so we could see them in the dark. Many thanks for the great service!"
"Great facility, reasonably priced for the services provided. Keep up the good work."
"This is the first time in four visits we had dock help to handle lines and were offered a ride to the dock office and back to check in. A very welcome service, thank you. Robert was particularly pleasant and patient during our refueling process. Thank you all!" —Peg and Ed D. Glass
"One of the top marinas we visit each year. Excellent customer service from a friendly staff adds to the experience."
"You have done it right and it shows by the boats you get. Excellent marina and a top-notch friendly staff. You are the model to beat but I don't see how you can improve. Thanks for a great stay as usual!"
"Very professional staff!"
"Another great visit....dockhands are very helpful, and the girls at the office are always very courteous & helpful, The Van service is the ticket!!! Keep up the good work! Thanks!" —Capt. Sammy Q.
"MORNING PAPER MUCH APPRECIATED"
"Slip at S Dock T head was very protected and convenient."
"I was traveling alone on a 58 ft. power boat. Bennett, the dock hand was on the money with line handling and fueling. Katie and Tess were also quite professional. Thanks, David M. See you on Nov. 10."
"There are some good marinas out there, yours is among the best. We have always appreciated your customer service. We have been on the waiting list a few times and you kept informed of our status. Thanks for finding space for us. If we extended you also found space for us. The Marina has been easy to work with."
"We have visited numerous marinas and appreciated an all inclusive reasonable docking fee that was all inclusive. We thought it was a nice package."
"Services are good, the difference was in the staff's attitude. Everyone seemed to wish that our stay would be wonderul and it was."
"Staff all very helpful, friendly and well mannered. Thank you for helping to make our time in Charleston so enjoyable. Will recommend stopping here at CCM to others."
"Everyone there seems to go out of their way to make your stay a pleasure. Thanks for the great service!!!"
"Best marina on the East coast and of course the greatest city."
"The staff is very professional."
"Love the shuttle service around town. It made our visit so convenient."
"City Marina is excellent in all respects...always has been."
We really liked the welcome package and the van service. The dock hands were friendly and very helpful."
"Everyone is always so nice. It is a pleasure to stay at City Marina. Thank you to Stuart, Robert and all of the crew."